Best Business in Texas
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209 West University McKinney, Texas
Our commitment to customer satisfaction, along with 50+ years of expertise in the field, make us an AC Company that you can rely on. We believe that developing and maintaining a strong customer relationship is the cornerstone of success.
Reviews and Ratings
Was a satisfied customer and now not...
by Kimberly Mazeau
on June 6, 2013
I used Burnside for the first time in the Spring of 2012 because I needed a repair on my ac uniit. I was impressed with their quick service and courteous technician so I decided to buy their Gold Star service for the year. I used my included heating and ac inspection on the same day in June 2013. My unit was working just fine with no issues before the inspection. I was told by the technician that I needed to do a chemical cleaning of the outside unit and I needed to add less than one pound of freon to the unit. I declined at that time so I could price around. The same day of my inspection in the evening I noticed my ac unit was not cooling my house. I called the next day to inform them of my unhappiness that my working unit before inspection was now not working. They set up an appointment for a technician to come back out and see what was going on. The technician came and said that my freon was low and that it needed to be filled and that I might have a leak somewhere that would require replacing a coil. He threw a bunch of price quotes at me and said he was going outside to look at my unit again. I specifically said to the technician not to do anything to my unit until he told me exactly what he would be doing becuase I was thinking about what I was going to do. The next thing I know he is back in my house with a clipboard and said that my freon was replaced and it took two pounds. I was caught off guard because I had told him not to do anything until I authorized it. We spoke about all the other options regarding a leak test, leak filler, Gold Star service plan and replacing a coil. I asked about the chemical cleaning and was told all I needed to do was wash it down with a hose because it was not that dirty. I declined all of the other suggested services including the Gold Star service plan because I was annoyed at this point but was polite and courteous. I am now a dissatisfied customer because I had priced around for freon and found several coupons that I could have used and am now unable to because this technician did not inform me about what he was doing like I had told him to.
|Date added: 2012-03-08 23:26:21 Hits: 357|
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